Frequently Asked Questions

Frequently Asked Questions

General

What is Artzip?
Why do I need to upload detail photos?
Can I make prints that are larger than my painting?
What is PPI?
What size artwork can I photograph with Artzip?
What type of file will I receive?
Can I create a zip using my computer?
Does Artzip sell my images or data? Who owns the rights to my image?
Does Artzip guarantee color accuracy?
Is Artzip easy?
How much does it cost?
What’s the big deal?
What’s a Zip?
What's a Reference Photo?
What Are Detail Photos?

Photographing Art

How should I light my artwork?

Troubleshooting

How can I edit my zip?
My Zip didn’t turn out correctly
Is it a problem if my phone number is not a USA number?
Why is my zip low-res?
My zip is grainy or out of focus.
Error message when downloading my zip to my phone.
What file types can I upload?
The proportions are wrong when I crop my Reference Photo

Making Prints

What is the correct resolution for making prints the same size as my artwork?
What is the Print Size Calculator (PSC)?
Can I make a zip of a large mural and get a good print?